Frequently Asked Questions
Everything You Wanted To Know That Everyone Else Asks
Let Us Help You Find The Answers You Seek...
Below We Have Compiled The Most Asked Questions From Our Customers
What is the program about?
The uninsured and underinsured people who have insurance, but their deductibles are so high they never meet them, and they are paying full price for medicine. With decades of relationships, partnerships and buying power, we have pooled our resources and are providing the lowest prices on medications in the country.
Can I begin using this benefit right away?
Yes, you can begin using it as soon as you receive your welcome email
Is there a limit to how many prescriptions I can get filled?
There is no limit.
Will all prescribed drugs be free; at no cost to me?
Yes, all generic medications on our formulary.
Are my brand name drugs free?
Only your generic medications on the formulary are free with your monthly subscription.
So, brand medication is not available?
Our team can help determine if there is an equivalent drug to help meet your medical need. Or, you may obtain brand name medications through your retail pharmacy at a contracted cost.
How many of my family members can be on the plan with me?
As many family members you have. All family members must live at the same address.
Can I have multiple addresses for family members?
All family members must live at the same address. Shipping address can change depending upon circumstances.
What will the quantity be that I will receive as free?
The quantity will be as per the doctor’s order on the prescription. However, there is a maximum qty limit allowed by the program. Charges may occur for maximum quantity limits exceeded.
Do you support 30-day prescriptions? How about 90-Days?
Yes, we support 30 day and 90- day prescriptions. The most economical will be a 90-day supply!
What type of membership card will I receive?
A digital member card will be available from the online portal to download or print
Where can I go to determine what drugs are available?
Go to the section on this website called “Drug Search” or call our customer service.
Can I use this plan at retail?
Yes, present your membership card to your local pharmacy. Your prescription cost will be at the contractual rate.
If I don’t use the plan, will I still be charged?
Yes. Monthly subscription applies to remain active in the program.
Can I manage my account online: Change my credit card? Can I cancel online? Can I change address?
Call customer service to update your account.
How long will it take for me to receive my order?
It will depend on your shipping preference. If you use standard shipping time is 7-10 days.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Box.
Is tracking information available?
Yes, your delivery courier provides tracking information.
What if my shipment is damaged?
If your medication is damaged, give customer service a call and we assist you with the next steps to obtain your medication.